Shipping & Returns
SHIPPING
Most Wild Balance jewelry is made to order. Please allow 5 - 8 days before an order may ship. If you need to rush an order, email info@thewildbalance.com and we will do our best to accomodate.
All orders are shipped USPS First class from Burlington, Vermont.
RETURNS
If you encounter an issue with your purchase please reach out at info@thewildbalance.com
All sales are final. We may offer exchanges under certain circumstances. If an item is damaged as a result of quality or craftsmanship, customers should e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Wild Balance reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
Oh no, I just purchased this item and it just broke!
If your recently purchased jewelry from us happens to break on you, please e-mail us! While we believe all jewelry should be handled with care, our jewelry should not just fall apart on you. These pieces are delicate in appearance but are well made products that can withstand regular wear. (Please note, however, that silk cord is a major component of our jewelry. This natural fiber will wear down after very extensive wear. We offer restringing services on all of our products). Our jewelry will not withstand abuse and we will not take responsibility for jewelry damaged as a result of rough handling. Either way, if you experience an issue with one of our pieces, e-mail us so we can replace the item or provide options for repairing your jewelry.
Oh, I’m just not that into it.
Please consider your purchase carefully. We put a lot of effort into providing product details and images of our jewelry so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products. To understand why this is our policy, keep reading.
You’re probably happy to know that we can offer exchanges under certain circumstances but still disappointed that we don’t offer any returns. Let us explain why. We are a small business, a very small business that makes many of our products to order. We typically don’t make a product until someone orders it. So when you place an order, we’re making it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it is simply not cost effective for our operation. Our time is limited and we handle nearly all aspects of our business ourselves. To keep up with orders and to still set aside enough time needed to maintain our business, work on new collections and directions for our brand this is the only feasible choice.
We believe deeply in the quality of our products and know that our products are better in real life than they appear online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you received the product in the mail.
Thank you for taking the time to read about our policy and our business. We hope it offers answers to your questions and improves your online shopping experience with us. As always, please reach out if you have any lingering questions. We’re here for you!